Case Study: NT Group boosts spare parts service with Hatimeria’s Industrial AI and 3D configurator

NT Group speeds spare parts service from hours or days to minutes with Hatimeria

NT Group, an international group specializing in steel components and structures, faced significant challenges in its spare parts service operations. A growing number of service requests, difficulty identifying parts across different machine models and modifications, and reliance on outdated catalogs led to inefficiencies and errors. To address this, Hatimeria implemented a proof-of-concept solution combining a 3D configurator with an AI chatbot.

Hatimeria developed an integrated system featuring an interactive 3D configurator for visual machine navigation and an AI chatbot for part recognition using photos or technical data. The solution streamlined the identification process, offered service kit suggestions, and provided full e-commerce integration. This resulted in a faster service response, fewer order errors, a reduced workload for support teams, and the ability to handle more requests without scaling staff, significantly boosting operational efficiency for NT Group.

NT Group