Case Study: Kalmpets streamlines pet enquiries and improves customer experience with Hatchet

Kalmpets cuts initial enquiry time with Hatchet using a 1-form pet questionnaire

Kalmpets, an animal behavior center, faced a challenge in managing the volume and complexity of initial enquiries from pet owners, which was a significant time sink. The vendor, Hatchet, was tasked with evolving their website experience to better portray their services and streamline this process using the WordPress platform.

The solution implemented by Hatchet involved simplifying the site structure with a more visual focus and introducing a dynamic pet questionnaire using Gravity Forms. This captured essential data before consultation and provided immediate value to customers via tailored PDFs. The result was a more efficient enquiry process that was described as an absolute lifesaver for the Kalmpets team, with the end result exceeding expectations.

Kalmpets