Case Study: TSV Sound & Vision achieves improved customer nurturing and new business leads with Hatchbuck

TSV Sound & Vision - Customer Case Study

TSV Sound & Vision is a national audio/visual rental and event production company with locations in Austin, St. Louis and Los Angeles. With a small core team and mostly freelance staff, TSV struggled to nurture past clients and was often reactive—follow-ups slipped through the cracks and they weren’t fully leveraging their sales pipeline.

They implemented Hatchbuck to streamline CRM and marketing: a simple, user-friendly system with strong onboarding and tagging for targeted campaigns. TSV launched a company newsletter to stay top-of-mind and personalize outreach; the first blast reached 1,323 contacts with a 23% open rate and generated a new business inquiry, while improved follow-up and segmentation helped capture more opportunities from their existing pipeline.

TSV Sound & Vision

Lindsey Ascheman

Director of Marketing