Case Study: Goodness Dental streamlines patient tracking and boosts sales with Hatchbuck

Goodness Dental - Customer Case Study

Goodness Dental, a top dental clinic in Costa Rica, needed a simple, affordable way for its internal marketing, sales, admin teams, and doctors to track leads, manage patient follow-ups, and coordinate communications across multiple clinics. They chose Hatchbuck’s BenchmarkONE platform because it was easy for staff of all ages and technical skill levels to use, and it fit naturally as the clinic expanded its operations.

Hatchbuck implemented BenchmarkONE to help Goodness Dental organize pipeline status, tags, tasks, and email tracking so the team could quickly see who needed to be recalled, what stage each lead was in, and where processes were breaking down. The result was better team communication, faster tracking and closing of sales, and improved visibility into patient interest; the clinic also reported that sales increased as the business grew, with all three clinics now using Hatchbuck.

Goodness Dental

Terri Goodness

Creative and Managing Director