Case Study: Glass Doctor achieves 50% higher email open rates and greater sales organization with Hatchbuck

Glass Doctor - Customer Case Study

Glass Doctor St. Louis is a full-service glass company (part of a 270+ location network) that needed a better way to manage sales and marketing. Sales Manager Elizabeth Eby Trautman had tried multiple CRMs that were cumbersome, leaving the team reliant on pen and paper and struggling to stay organized while selling in the field.

After adopting Hatchbuck following a product demo, the team gained an intuitive interface for managing contacts, tracking the sales pipeline, and monitoring performance with a dashboard and easy reporting. The switch put hours back in their day, improved visibility into rep activity, and drove measurable marketing lift — email open rates increased by 50%.

Glass Doctor

Ed Sieber

Owner and President