Case Study: TurnPoint scales sales follow-up across 50+ brands with Hatch

TurnPoint Brands Are Setting 58x More Appointments with Automated Sales Follow-up

TurnPoint, a collection of local HVAC, plumbing, electrical, and home improvement brands, was struggling to manage estimate follow-up across 50+ locations. Using ServiceTitan as their CRM, the team relied on manual follow-up with no clear visibility into what was working, leading to missed opportunities, inconsistent sales processes, and some brands falling short of profitability.

Hatch helped TurnPoint automate multi-touch estimate follow-up across ServiceTitan with personalized email, text, and voicemail campaigns. With Hatch, TurnPoint standardized follow-up across brands and gained centralized tracking, resulting in 113x more follow-up messages, 69x more engagement, and 58x more appointments, while more than 100 campaigns averaged 60%+ response rates.

TurnPoint

Brian Duncan

Director of Sales Enablement