Case Study: Strittmatter Achieves $600K in Additional Revenue with Hatch

Strittmatter HVAC brought in $600k in additional revenue

Strittmatter, a Texas HVAC, plumbing, and electrical company, was struggling to follow up on unsold estimates because technicians lacked time and were hesitant to “pester” customers. As a result, the business had no automated system for customer communication and was missing opportunities to turn estimates into sales.

Hatch implemented automated multi-touch estimate follow-up using text, email, and ringless voicemail, with messaging personalized to match Casey’s tone. The result was a 59:1 ROI and $600,000 in additional revenue in year one for Strittmatter, plus just 20 opt-outs since launch and even an $8,000 sale from a customer complaint.

Strittmatter

Casey Sprabary

Marketing & Recruiting Manager