Case Study: Shafer Services achieves 80% more bookings with Hatch AI Voice

Shafer Services boosts bookings 80% with Hatch

Shafer Services, a Texas-based HVAC and plumbing provider, faced significant challenges with its customer communication systems. The company used disconnected platforms for voice, SMS, and email, which created manual work and a disjointed customer experience. Furthermore, their tools had limited integration with their ServiceTitan CRM, leading to campaign over-messaging, and they lacked a scalable, cost-effective solution for handling after-hours and overflow calls, which often went to an ineffective voicemail system.

By implementing Hatch's AI platform, Shafer Services consolidated all communication into a single system. The solution used Hatch's Voice AI to automatically answer and qualify after-hours calls, set appointments, and ensure coordinated messaging. This resulted in a dramatic 80% increase in bookings by replacing voicemail, with the AI now setting over 90 appointments per month and handling 200-300 calls, leading to more booked work and smoother operations for their customer service team.

Shafer Services