Case Study: Pella Windows and Doors Franchise grows 30% without adding staff with Hatch AI

Pella Windows and Doors Franchise grows 30% without adding staff with Hatch

Pella Windows and Doors Franchise, a leading window and door company operating on the East Coast, faced a softening market where generating demand became more difficult. Their sales reps were not following up with past customers, and manual outreach efforts were impossible to scale across their multi-location operation. To address this challenge, they partnered with Hatch to find a way to reach more customers without adding headcount.

Hatch implemented its AI platform to scale communication across the entire customer journey, including speed-to-lead, estimate follow-up, and proactive recontact campaigns for past customers. This solution delivered significant results for Pella, enabling them to grow revenue by 30% in a down market without adding staff. One recontact campaign alone generated a six-figure whole-house sale, and the Hatch platform handled over 74,000 touchpoints in 90 days, replacing massive manual effort.

Pella Windows and Doors Franchise