Case Study: Pella Windows and Doors Franchise boosts rehash appointments with Hatch

Pella Windows and Doors Franchise - Customer Case Study

The Pella Windows and Doors franchise faced the challenge of retaining the valuable expertise of a seasoned sales professional, Dan Maroney, who was considering retirement. To keep him engaged in a flexible capacity, the franchise partnered with the vendor Hatch and its conversation platform, providing him with a tool to connect with customers on his own terms.

Hatch's platform enabled the semi-retired representative to work part-time, setting appointments by communicating with customers via their preferred method, primarily text. This solution had an immediate and measurable impact; in his first week using Hatch for just 15 hours, Maroney secured seven new appointments. By leveraging Hatch to access customer history during conversations, he also identified new sales opportunities, successfully re-engaging previous clients for the franchise.

Pella Windows and Doors Franchise

Stacy Knop

Sales Manager