Case Study: Peaden triples after-hours conversion with Hatch AI

Peaden triples after-hours conversion with Hatch AI

Peaden, a leading home services company in Florida, faced a significant challenge with their call center's inability to handle after-hours and overflow call volume, causing leads to go unanswered and the customer experience to suffer. They also needed a way to generate outbound activity during seasonal demand dips without adding to their headcount. To address this, they turned to Hatch and its AI solution.

By deploying Hatch AI for inbound call handling and outbound campaigns, Peaden achieved a 3x conversion rate on after-hours and overflow calls. The solution, which integrates with their ServiceTitan CRM, became their lowest cost of acquisition marketing channel and influences 30% of all revenue. Hatch enabled Peaden to scale their operations and even create a new inside sales department from recovered opportunities without expanding their call center staff.

Peaden