Case Study: LimRic Plumbing, Heating, and Air closes 30% more deals with Hatch

LimRic HVAC is closing 30% more opps in half the time

LimRic Plumbing, Heating, and Air, a South Carolina HVAC, plumbing, and electrical company, needed a better way to manage estimate follow-up and post-project communication. Before using Hatch, the team spent hours manually sorting through quotes, could only follow up once or twice per prospect, and had no automated way to stay in touch after a job was completed.

By connecting Hatch to ServiceTitan, LimRic automated multi-touch estimate follow-up and post-project customer communication through Audience Builder and Campaigns across text, email, and voicemail. With Hatch, the company closed 30% more deals in 50% less time, increased calls from 65–70 to 100+ per day, and improved customer satisfaction while freeing up its inside sales rep for more strategic work.

LimRic Plumbing, Heating, and Air

JD Zeliff

Inside Sales