Case Study: a large home service company achieves a 60% appointment set rate with Hatch AI

How one call center agent has transformed his day-to-day and his company's success with Hatch AI

Hatch worked with a large home service company in the remodeling industry that was getting strong lead response rates but couldn’t keep up with the volume. Its reps were spending too much time on repetitive qualification, and unqualified leads were taking time away from active selling.

Using Hatch AI, the company created an AI agent named Emilio to handle inbound lead qualification over text, gather key information, manage objections, and pass qualified leads to human reps. With Hatch, the set rate rose from 42% to 60%, human work dropped by 48 hours per week, and conversations were 67% faster, saving about $62,400 annually while improving customer and rep experience.