Case Study: High Ground Service Pros books 81% of leads with Hatch AI

High Ground Service Pros books 81% of leads with Hatch AI

High Ground Service Pros, a multi-trade home services company, faced significant scaling challenges. Their abandoned call rate was stuck at 10% despite hiring more customer service representatives (CSRs), and most inbound calls were not leads, consuming valuable CSR time and increasing operational costs linearly with business growth. They turned to Hatch and implemented its AI Voice service to address these issues.

Hatch implemented its AI Voice platform to handle all inbound calls, which now books 81% of bookable leads. This solution decreased the abandoned call rate by 80% to just 2% and handles 75% of the company's call volume. The implementation saved High Ground an estimated $250,000 to $300,000 in annual operational costs and generates an additional $100,000 to $250,000 in monthly revenue from outbound SMS campaigns run through Hatch.

High Ground Service Pros