Case Study: ASAPP achieves end-to-end Vault automation on Kubernetes with HashiCorp

End-to-End Automation for Vault on Kubernetes Using the Operator Pattern

ASAPP, a customer interaction platform company, needed a better way to manage Vault secrets across multiple single-tenant Kubernetes clusters and many microservices. Its SRE team was manually maintaining Vault configuration, authentication, and static secrets, creating bottlenecks, drift, and a false sense of self-service for service owners.

HashiCorp helped ASAPP move Vault management into Kubernetes using the operator pattern, including a Vault Operator, a dynamic configuration operator, mutating webhooks for auto-injection, and a KMS-backed secret operator. This enabled end-to-end automation so service teams could self-serve Vault access and secrets with no SRE intervention, reduced operational complexity, and improved consistency across environments, though the case study did not provide specific numerical metrics.

ASAPP.inc

Pato Arvizu

Lead SRE Engineer