Case Study: Macfarlanes Accelerates Legal Work and Client Service with Harvey AI

Pioneering the Future of Legal Practice and Client Service with AI

Macfarlanes, a leading London-based law firm, faced the challenge of increasing pressure to deliver faster, more strategic legal advice amid growing complexity. They sought a way to enhance their legal expertise efficiently, accelerate the development of junior lawyers, and help their clients securely leverage AI. They partnered with the vendor Harvey to integrate its generative AI platform into their core operations.

The solution from Harvey was implemented firmwide, with over 80% of lawyers regularly using it for tasks ranging from document analysis to complex workflows. This rollout accelerated expertise-building for lawyers, allowing them to focus on more strategic work. Furthermore, Macfarlanes used Harvey to build a custom client solution called Amplify, which transforms in-house legal workflows for clients, enabling faster decision-making and more efficient risk management.

Macfarlanes

Christopher Tart-Roberts

Head of Lawtech and Chief Knowledge & Innovation Officer