Case Study: Kolay processes 2x more customer feedback with Harvestr

Kolay processes 2x more customer feedback with Harvestr

Kolay, an HR management SaaS platform, needed a dedicated solution to centralize and manage the high volume of customer feedback it was receiving from sources like email and Intercom. The existing process was causing valuable insights to be lost or forgotten, making it difficult to maintain product-market fit during rapid growth. They turned to the vendor Harvestr for its feedback and product management solution.

Harvestr provided a central feedback hub that integrated with Intercom, allowing Kolay's teams to easily escalate and organize customer insights. The solution enabled Kolay to process and keep track of twice as much customer feedback as before. By using Harvestr to structure their discovery and prioritization processes, the product team could better frame customer problems and consistently compare product opportunities, leading to increased feature relevance and improved time-to-market.

Kolay