Case Study: Kolay centralizes customer feedback and strengthens product discovery with Harvestr

Kolay - Customer Case Study

Kolay, a B2B SaaS HR platform founded in 2015, needed a better way to manage the growing volume of customer feedback coming from email, Intercom, interviews, and customer-facing teams. As the company scaled to more than 1,400 customers and 200,000 active users, feedback was getting lost, duplicated, and difficult to prioritize using Jira or Trello.

Kolay implemented Harvestr to centralize and categorize feedback in one hub, helping product managers split complex requests, document discoveries, and prioritize opportunities by usage, business value, and effort. With Harvestr, Kolay now tracks and processes twice as much customer feedback as before, while improving collaboration and creating a structured history of product problems for faster, more informed product decisions.

Kolay

Andrea Buran

Product Department Manager