Case Study: Dashdoc scales product feedback with Harvestr

Dashdoc boosts feedback adoption 85% with Harvestr

Dashdoc, a SaaS platform for logistics companies, faced challenges in managing and prioritizing the growing volume of customer feedback as they scaled. Their existing tool was not flexible enough to collect feedback at scale from teams using HubSpot or to tie insights to business outcomes, creating a major hurdle for their product team. This led them to seek a new solution from the vendor Harvestr.

Harvestr implemented its platform, leveraging its integration with HubSpot to create a centralized, data-driven feedback system. The solution synced MRR data to help prioritize features based on potential revenue impact and churn risk. This resulted in an 85% adoption rate from customer-facing teams, a 150% year-over-year increase in feedback from HubSpot, and a 50% increase in processed feedback, strengthening client relationships and supporting growth into new markets.

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