Case Study: Agorapulse turns feedback into revenue with Harvestr

Agorapulse turns feedback into revenue with Harvestr and 100% feedback loop adoption

Agorapulse, a social media management SaaS platform, sought to evolve its product strategy from feature-focused to outcome-driven. Using Pendo, they struggled to link features to business outcomes like revenue or churn impact. They needed a solution, Harvestr, tailored to their B2B SaaS use case to quantify the business impact of their product decisions effectively.

Harvestr implemented robust integrations with Salesforce and Intercom, allowing Agorapulse to sync revenue data and capture feedback from support tickets. This enabled the team to prioritize high-impact features with outcome-based metrics. As a result, Agorapulse achieved 100% feedback loop adoption, processed 2x more feedback year-over-year, and transformed its product management into a measurable, business-driven process.

Agorapulse