Case Study: Agendor reduces customer feedback processing time by 300% with Harvestr

Agendor reduces customer feedback processing time by 300% with Harvestr

Agendor, a CRM platform for Brazilian SMEs, faced challenges in processing and prioritizing valuable customer feedback from sources like Intercom and internal teams. Their previous methods, including Jira, were cluttered and inefficient, creating a communication gap and hindering their product-led growth strategy. They turned to the Harvestr platform for a solution to centralize and manage this feedback.

By implementing Harvestr, Agendor integrated their Intercom data to collect, organize, and prioritize customer feedback in a single interface. The solution from Harvestr saved product managers 7 hours per week and reduced the time spent on customer feedback management by 300%. This allowed Agendor to more effectively identify improvement opportunities, build a product that solved customer problems, and support their self-service acquisition model which accounts for 90% of their customers.

Agendor