Case Study: Agendor accelerates Product Led Growth with Harvestr

Agendor - Customer Case Study

Agendor, a Brazilian B2B SaaS CRM founded in 2012, needed a better way to capture and organize customer feedback across Intercom, emails, NPS, and internal teams. As the company scaled with a product-led growth strategy, its product team struggled with scattered insights, an overloaded Jira backlog, and a gap between support, sales, and product. Agendor chose Harvestr to centralize customer feedback and help the team prioritize what customers needed most.

With Harvestr, Agendor created a central feedback hub that connected customer conversations to product discovery and roadmapping. The platform helped the team track requests, identify the customers behind them, and use that context to improve prioritization and collaboration. According to Agendor, Harvestr reduced the time spent on customer feedback management by up to 7 hours per week, or about 300%, while improving alignment between support, sales, and product teams.

Agendor

Tulio Monte Azul

Head of Product