Case Study: 360Learning reduces support tickets by 50% with Harvestr

360Learning reduces support tickets by 50% with Harvestr

360Learning, a provider of collaborative learning solutions, faced a challenge due to its rapid growth. The product team was struggling to manage an overwhelming amount of customer feedback and requests, leading to a large, untracked backlog. To address this, they turned to the vendor Harvestr and its platform to streamline their process.

By implementing Harvestr and integrating it with Zendesk, 360Learning streamlined communication between its support, success, and product teams. The solution enabled them to aggregate feedback and halve the volume of support tickets for specific products. Harvestr empowered the company to double the amount of exploitable customer feedback, leading to better-informed product decisions and roadmap planning.

360Learning