Case Study: Dovetail achieves greater client trust and transparency with Harvest

Using time tracking to build a better relationship with clients

Dovetail is a different kind of digital agency and startup incubator that invests in the clients it works with, so trust and transparency are essential to its model. To manage ongoing retainers, rollovers, and complex project billing, Dovetail uses Harvest for simple time tracking and visibility into how work is distributed across teams and clients.

With Harvest, Dovetail built custom reporting using the Harvest API to combine timesheet data with other tools, giving both internal teams and clients real-time insight into budgets and hours used. The result has been clearer client reporting, better control of project resourcing, and more informed cost decisions—helping Dovetail see the true cost of internal work and often choose software over building tools in-house.

Dovetail

Nick Frandsen

Co-Founder & Managing Partner