Case Study: The Charles achieves better business decisions and client transparency with Harvest

Using granular time tracking to make better business decisions

The Charles, a full-service agency founded by siblings Aaron and Samantha Edwards, needed a more robust way to track time across complex projects and micro-tasks. After testing other tools, they returned to Harvest for granular time tracking, better integrations, and stronger functionality to support their growing team and client work.

Harvest helped The Charles improve client transparency, create detailed burndown reports, refine project estimates, and inform financial and resource planning through Forecast and integrations like Zapier. The Charles also uses Harvest to monitor employee workload and avoid burnout, and the team says they have no desire to switch because Harvest helps manage the complexity of their work so effectively.

The Charles

Aaron Charles Edwards

Co-Founder and CEO