Case Study: Aspire Housing increases customer engagement with Harrison Carloss

Aspire Housing boosts customer engagement 76% with Harrison Carloss

Aspire Housing, a leading housing association based in Staffordshire, sought the expertise of vendor Harrison Carloss to initially improve their website. The partnership expanded as Aspire looked for innovative solutions to drive their KPIs and enhance their marketing and communications efforts.

Harrison Carloss implemented a multi-channel solution, providing strategic account management and creative direction. This included designing and project managing Aspire's quarterly customer magazine for 19,000 residents, producing event merchandise, and creating marketing hoardings for a new development. As a result of this work, Aspire Housing saw a 76% increase in engagement with their customer magazine and a very large uplift in digital engagement metrics.

Aspire Housing