Case Study: McDonald’s operator reduces labor costs and saves manager time with Harri

McDonald’s cuts crew labor nearly 2% with Harri

Leigh Chamness, a second-generation operator overseeing 11 McDonald's restaurants, faced significant labor management challenges including rising costs, manager burnout from manual scheduling, and high employee turnover. Seeking more than just a tool, she needed a true operational partner and selected the Harri workforce management platform after her management team overwhelmingly chose it.

Harri implemented its solution with a hands-on, partnership approach, working side-by-side with the team. The results were substantial: a nearly 2% reduction in crew labor costs, a savings of 5 hours per week for each manager on scheduling, and a significant drop in scheduling-related turnover. Harri provided mobile scheduling, improved labor forecasting, and compliance tools, transforming day-to-day operations and providing a clear competitive advantage.

McDonald’s