Case Study: Golden State Restaurant Group boosts retention and restaurant performance with Harri Engage360

Golden State Restaurant Group reduces turnover by 23% with Harri

Golden State Restaurant Group, an administrative services provider for over 40 McDonald's locations, faced significant operational friction and high employee turnover across its large workforce. The company partnered with workforce management vendor Harri and adopted its Engage360 employee engagement platform to help alleviate these burdens and gain better visibility into its operations.

By implementing Harri's Engage360 solution, which included Rewards & Recognition and Employee Voice tools, Golden State achieved substantial and measurable improvements. The results included a 23% reduction in turnover, an 8% decrease in late clock-ins, and a 98% response rate on employee surveys. One underperforming location moved from the bottom to near the top of the group within a single month. Harri provided the actionable data needed to drive these significant operational gains.

Golden State Restaurant Group