Case Study: Golden State Restaurant Group cuts turnover by 23% and reduces absenteeism with Harri Engage

Golden State Restaurant Group cuts turnover by 23% with Harri

Golden State Restaurant Group, a large hospitality management partner, faced significant challenges in consistently recognizing and engaging its thousands of frontline employees across 40+ locations. Their manual, time-intensive process for tracking performance and running recognition programs led to inconsistencies, with many employees, especially night shift workers, being overlooked. The customer needed a scalable system to automate recognition without increasing managerial workload, and they partnered with vendor Harri to implement its Engage product.

Harri's Engage platform automated the recognition process by tying it directly to real-time performance metrics like punctuality and attendance. This solution eliminated manual data entry for managers and ensured fair, consistent recognition across all locations and shifts. The results were significant: Harri helped Golden State achieve an 8% reduction in late clock-ins and cut turnover by up to 23% at participating locations, all while improving overall shift engagement.

Golden State Restaurant Group