Case Study: Particle reduces deployment errors with Harness

Particle Reduces Human Error in Deployments

Particle, an IoT Platform-as-a-Service provider serving businesses from startups to Fortune 100 companies, struggled with a homegrown deployment process that no longer scaled. Their Slack-based ChatOps workflow required multiple manual commands per release, offered little visibility into deployment status, and made rollbacks uncertain, creating a high risk of human error. Harness Continuous Delivery & GitOps was selected to replace the outdated system.

Harness implemented an out-of-the-box deployment solution that automated sequencing, improved feedback during releases, and provided clear notifications and rollback options when failures occurred. With Harness, Particle reduced human error, improved visibility for developers and managers through Audit Trails, and gained a more reliable CI/CD experience without investing months of engineering time in rebuilding their internal tool.

Particle

Debbie Gillespie

Engineering Manager