Case Study: Zeotap achieves 36x faster deployment velocity with Harness

How Zeotap Increased Deployment Velocity 36x

Zeotap, a next-generation Customer Data Platform serving major global brands, was struggling with an inefficient deployment process built on hundreds of Jenkins pipelines. The company had no standardized release approach, faced a 15–25% change failure rate, relied on 4-hour downtime windows, and could take hours to roll back problems, making deployments risky and infrequent. To improve continuous delivery, Zeotap turned to Harness.

Using Harness Continuous Delivery & GitOps, Zeotap standardized its deployment pipeline, enabled automated rollbacks, and gave developers more independence to release on their own schedules. The result was a 36x increase in deployment frequency to multiple releases per day, with deployment effort reduced from a three-person, 4-hour process to one developer in 30 minutes, and rollback time cut from 4 hours to seconds. Harness also helped Zeotap improve compliance and auditability for GDPR, ISO27001, and CSA STAR.

Zeotap

Aditya Chandra

Director of IT