Case Study: Enterprise Software and IT Company reduces DevOps tickets by 80% with Harness

Enterprise software company reduces DevOps tickets by 80%

Enterprise Software and IT Company, a major UK-based enterprise software and IT services provider, struggled with fragmented documentation, manual onboarding, and DevOps bottlenecks across 40+ products. Using Harness Internal Developer Portal, the company needed a better way to streamline access requests, improve service discoverability, and centralize technical documentation for developers, contractors, and cross-functional teams.

Harness implemented self-service workflows, advanced orchestration, a centralized service catalog, and docs-as-code practices through its Internal Developer Portal. As a result, Enterprise Software and IT Company reduced DevOps tickets by 80–90%, cut onboarding from months to weeks for priority projects, accelerated customer provisioning, and freed DevOps teams to focus on higher-value work.