Case Study: Burst SMS reduces outage risk and downtime with Harness

Burst SMS Removes Outage Risk for Their Customers

Burst SMS, a global online messaging platform, struggled with manual, infrequent, and risky software deployments that created “big bang” releases, production breakages, and about 6 days of downtime per year. The team needed a better way to deploy across a hybrid cloud environment spanning AWS and GCP, and turned to Harness for Continuous Delivery and GitOps.

With Harness, Burst SMS introduced more frequent, safer deployments and a simpler path to managing hybrid cloud delivery. Harness increased deployment velocity by 8x to once every two weeks, cut deployment time to 5 minutes, enabled rollbacks in seconds, and reduced annual downtime from days to minutes, significantly lowering customer impact.

Burst Sms