Case Study: The Touch Clinic scales agent-driven sales and real-time commission tracking with HarmonyX's Beauty Agent platform

The Touch Clinic reconciles 100% of online and POS orders with Harmonyx

The Touch Clinic, a beauty and wellness clinic network in Bangkok, wanted to scale its online revenue by enrolling thousands of independent Beauty Agents. Their challenge was ensuring every order from any channel would reconcile with their existing in-clinic POS system and trigger real-time commission payouts. They partnered with Harmonyx to build a multichannel agent commerce platform on AWS.

Harmonyx delivered a solution built as a TypeScript microservices monorepo on AWS. The platform integrated all sales channels into a single order pipeline and a real-time commission ledger. The results for The Touch Clinic included successfully syncing over 10 clinic branches, selling 112+ service courses via agents, and achieving 100% reconciliation between online and POS sales.

The Touch Clinic