Case Study: Medical Specialists Centers of Indiana (MSCI) achieves faster claims processing and 5% revenue growth with Harmony Healthcare IT

Medical Specialists Centers of Indiana (MSCI) - Customer Case Study

Medical Specialists Centers of Indiana (MSCI) is a 60-physician, 13-location Midwest clinical group with about 16,000 patient encounters per month and a central billing team of 30+ agents. MSCI struggled with its claims clearinghouse—frequently unaware whether claims reached payers, lacking regular status updates, and receiving little feedback on errors or rejections. To address this, MSCI partnered with Harmony Healthcare IT and implemented ZirMed’s real-time claims management and related services (including Z‑Pay and eligibility tools).

Harmony Healthcare IT managed a seamless switch to ZirMed, provided training and ongoing support, and integrated the new clearinghouse with MSCI’s systems. The result was faster claim workflows, instant error feedback, a management dashboard for tracking denials and PQRI, and point‑of‑care payments via Z‑Pay; rejected claims are now routinely kept under seven days and MSCI estimates at least a 5% increase in revenue within about 18 months.