Case Study: Amber Tiles improves customer engagement and productivity with HARMONiQ

How harmoniq helped amber tiles, one of australia’s leading flooring and walling retailers, to better manage their information and streamline their processes

Amber Tiles, one of Australia’s leading flooring and walling retailers, needed a better way to engage customers, support its growing network of franchisees, and make its aging systems easier for staff to use. After 15 years on its previous distribution software, the company was struggling with limited customer communication, complicated workflows, and inefficient management across 28 stores.

To address these challenges, Amber Tiles implemented HARMONiQ Business Tuning Software from HARMONiQ. The platform added in-built marketing tools, stronger multi-site communication, and more intuitive inventory, accounting, and business intelligence functionality, helping improve staff productivity and franchisee efficiency. Amber Tiles reported that staff were picking up the system more easily, 90% of users were consistently using the POS side, and the business was only using 40% to 60% of the software’s features while already seeing significant benefits.

Amber Tiles

John Schrooten

Head of Finance and Strategy