Case Study: DW Tiles boosts customer confidence and streamlines operations with HARMONiQ ERP

How dw tiles future-proofed their business and transformed customer confidence with harmoniq erp

DW Tiles, a ceramic tile importer and wholesaler in Sydney, needed to replace its aging ERP system after years of use because it could not be upgraded, integrated with new tools, or provide the level of data visibility the business needed to grow. The company chose HARMONiQ ERP from HARMONiQ after comparing several options and looking for a solution that could better support the tile industry.

HARMONiQ implemented a highly configurable ERP tailored to tile business needs, with stronger stock management, integrated reporting, website stock visibility, and a mobile app for the sales team. The result was a smooth rollout, much better staff adoption, and major efficiency gains: reporting time dropped from at least two hours to about 10 minutes, while real-time stock availability improved customer confidence and reduced pressure on the customer service team.

DW Tiles

Cheryl Zhang

Manager