Case Study: Nowchem boosts efficiency and customer relationships with HARMONiQ from HARMONiQ

How changing a 30-year status quo led to boosted efficiency, productivity, and relationships for Nowchem

Nowchem, a long-established chemical manufacturer and supplier, had been running the same software for 30 years and was increasingly limited by poor reporting, no real-time visibility, and the lack of a functioning CRM. As the business grew, staff struggled with slow processes, while management could not easily create clear, up-to-date reports or maintain strong customer relationships.

Nowchem chose HARMONiQ from HARMONiQ’s supplier, Micronet Systems, to replace the outdated ERP with a more flexible, standalone system featuring custom reporting, real-time dashboards, and CRM capabilities. The transition improved efficiency, accuracy, and customer relationships, helped new employees get up to speed faster, and gave managers better information for decision-making, with John Lamont noting the depth and availability of information was a major positive.

Nowchem

John Lamont

Managing Director