Case Study: Amber Tiles boosts customer engagement and franchise efficiency with HARMONiQ

Amber Tiles streamlines 28 stores with HARMONiQ after 15 years on legacy software

Amber Tiles, a leading Australian flooring and walling retailer, faced challenges in customer engagement, staff productivity, and franchisee management after 15 years on an outdated system. They partnered with vendor HARMONiQ to find a more intuitive and scalable business management solution that could address these specific gaps and support their growth.

The HARMONiQ solution provided in-built marketing tools, an intuitive user interface, and powerful multi-site functionality. This led to improved staff productivity, streamlined franchisee communication, and laid the foundation for successful customer engagement campaigns. Amber Tiles reported significant efficiency gains and is confident the scalable HARMONiQ platform will drive future value as they utilize more of its features.

Amber Tiles