Case Study: Reckitt achieves higher employee happiness and productivity with HappySignals

Reckitt Canada Inc - Customer Case Study

HappySignals Ltd helped Reckitt Canada Inc bring a greater focus on service experience and understand what matters most to its end users. The challenge was to increase feedback response rates and improve overall employee productivity.

The solution from HappySignals provided Reckitt with a platform to gather and utilize experience data. This implementation led to a significant increase in feedback response rates from 4% to 25%, boosted end-user happiness by 52%, and reduced lost employee time by an average of 51 minutes per incident ticket.

Reckitt Canada Inc

Prashant Arora

Reckitt Canada Inc