Case Study: Equinor boosts employee feedback from 300 responses per month to 440 per day with HappySignals

Equinor - Customer Case Study

Equinor, the international energy company operating in more than 30 countries, struggled to collect employee feedback on IT services. Employees wanted to share their experiences, but the process was hard to find, too cumbersome, and often lacked follow-up, leaving service owners “blind” to both good and bad experiences. HappySignals Ltd helped Equinor address this challenge with its employee experience measurement platform, integrated with ServiceNow.

HappySignals Ltd replaced traditional surveys with in-flow feedback, asking employees to rate ticket resolutions, estimate time lost, and select key reasons for their scores. This drove a dramatic increase in responses from 300 per month to 440 per day, a 4000% boost. Equinor also reported that management actively follows the analytics in HappySignals, making the data highly valuable for decision-making.

Equinor

Hans Kristian Lange

Equinor