Case Study: Enfo improves end-user satisfaction with HappySignals Experience Management Platform

Enfo boosts happiness 9.7% with HappySignals

Enfo, a Nordic IT service company, faced the challenge of insufficiently gathering end-user feedback and measuring satisfaction with their existing ITSM tool. To create a more end-user-centric culture, they implemented the HappySignals Experience Management Platform to efficiently collect valid experience data and positively impact customer satisfaction.

The solution from HappySignals provided an out-of-the-box feedback tool, enabling Enfo to instantly collect real-time feedback. This allowed them to make daily continuous improvements, integrate experience metrics into agreements, and share data transparently. As a result, HappySignals helped Enfo achieve a 9.7% increase in end-user happiness and a 4.8% improvement in productivity by reducing lost time per ticket.

Enfo