Case Study: Danish Crown improves internal customer satisfaction with HappySignals

Danish Crown boosts customer happiness 22% with HappySignals Ltd

Danish Crown, a major food manufacturing company, faced a challenge in measuring and improving internal customer satisfaction with its global IT services. They relied on annual surveys and lacked continuous dialogue with employees, making it difficult to align their IT teams under a common goal and identify specific areas for improvement. To address this, they implemented the HappySignals experience management platform.

By deploying HappySignals, Danish Crown gained a continuous stream of feedback, enabling direct dialogue with employees and creating a common focus on customer satisfaction for its IT teams. The vendor's solution provided insightful data that led to tangible improvements, including a 22% increase in employee happiness with IT services and a 39% reduction in lost productivity time per ticket. HappySignals also helped boost response rates and uncover previously unseen improvement areas, leading to greater appreciation for IT and praise from higher management.

Danish Crown