Case Study: Cargotec improves end-user experience with HappySignals

Cargotec - Customer Case Study

Cargotec, a manufacturing and engineering company with 11,000 employees, needed a better way to understand employee IT experience across diverse user groups. Using HappySignals Ltd’s HappySignals platform alongside ServiceNow, the company wanted to move beyond infrequent surveys and get clearer visibility into the “Watermelon effect,” business personas, and the real end-user impact of IT services.

With HappySignals Ltd, Cargotec implemented continuous IT experience measurement to guide service improvement, vendor management, and more human-centric IT decisions. The approach helped the company see where initiatives were truly working, reclaim happiness targets after service changes, and improve end-user happiness from 65 to 67, a 3.07% increase.

Cargotec

Nina Remes

Cargotec