Case Study: Campari Group boosts employee happiness and IT productivity with HappySignals

Campari Group - Customer Case Study

Campari Group, a global beverages company with 4,000 employees, needed a better way to understand how its rapid digital transformation was affecting employee experience and productivity. Using HappySignals Ltd and its experience data platform integrated with ServiceNow, the IT team wanted to move beyond SLAs and KPIs to get continuous visibility into how employees across locations were experiencing IT services.

HappySignals Ltd implemented continuous employee experience measurement, giving Campari real-time feedback on happiness, productivity, and IT service pain points across global locations. The results included a 500% increase in end-user happiness score, an improvement from 9 to 54, and a reduction in lost time with IT incidents from 9h 39m to 7h 47m, cutting waiting time by 1 hour 8 minutes. Campari also reported better decision-making, stronger vendor conversations, and improved MTTR thanks to HappySignals.

Campari Group

Chris Woods

Campari Group