Case Study: Campari Group achieves better IT visibility and employee happiness with HappySignals

Campari Group boosts end-user happiness 500% with HappySignals Ltd

Campari Group, a global beverage company with 4,000 employees, faced a significant challenge in measuring the impact of its rapid digital transformation on employee productivity and experience. Without access to reliable experience data, their IT department struggled to understand employee perceptions, prove its value, and move beyond traditional SLAs, often resulting in guesswork and poor decision-making. To address this, they turned to the vendor HappySignals and its Experience Intelligence platform.

The solution implemented by HappySignals provided Campari with complete, continuous visibility into IT service performance across all global locations. By integrating with ServiceNow and using targeted surveys, HappySignals delivered high-response-rate feedback that enabled data-driven decisions. The results were substantial, including a 500% increase in end-user happiness scores and a reduction in lost time due to IT incidents by over an hour. HappySignals empowered Campari to focus improvement efforts effectively, improve vendor discussions, and transform its IT culture to be more human-centric.

Campari Group