Case Study: bioMérieux achieves higher employee happiness and response rates with HappySignals

bioMérieux boosts IT response rates by 80% with HappySignals Ltd

bioMérieux, a global healthcare and pharmaceuticals company, began its digital transformation journey with the challenge of developing a more human-centric IT culture. They needed to understand their diverse end-users' needs, increase feedback response rates, and access tangible data to identify areas for continuous service improvement. To address this, they implemented the Experience Management Platform from vendor HappySignals.

Using the HappySignals platform, bioMérieux focused on internal communication to encourage end-user feedback, which significantly enriched their experience data. The solution enabled them to pinpoint exact problem areas and share data to foster a common IT focus. As a result, HappySignals helped bioMérieux achieve an 80% increase in response rates, reaching 45%, and a 29% increase in end-user happiness, rising from 62 to 80.

BioMerieux