Case Study: Ahlstrom-Munksjö achieves 150% happier IT users with HappySignals

Ahlstrom-Munksjö boosts IT happiness 150% with HappySignals Ltd

The customer, Ahlstrom-Munksjö, a global manufacturing firm with 8,000 employees, faced the challenge of managing a lean, outsourced IT department without a unified view of its global service delivery. This led to siloed operations and a reliance on outdated annual surveys. To overcome this, they turned to HappySignals and its IT experience management platform to automate feedback collection and gain real-time insights.

Using HappySignals, Ahlstrom-Munksjö implemented an experience-centric approach, making employee happiness a key KPI and sharing transparent data with all IT partners. The solution from HappySignals delivered significant results: customer happiness increased by 150%, from 30 to 75 points, and lost productivity time per IT incident was reduced by 57%, from over seven hours to just over three. HappySignals enabled the company to achieve alignment across its global IT operations and focus on end-user experience.

Ahlstrom-Munksjö