Case Study: MODE Global achieves zero-minute first response and 100% answer rates with HappyRobot voice AI

MODE Global achieves 100% answer rates with HappyRobot voice AI

MODE Global, one of the nation's largest non-asset logistics providers, faced a challenge in its highly manual carrier sales operations. Its team was inundated with a high volume of inbound calls, many of which were non-productive or potential fraud attempts, which diverted time from valuable relationship-building and negotiation work. To automate these critical operations, MODE Global partnered with HappyRobot and its voice AI product.

HappyRobot implemented a voice AI solution that automatically answered all inbound calls, presented load information, and initiated a vetting and fraud detection process before a human agent needed to engage. The results were immediate, achieving a zero-minute first response time and a 100% answer rate. This allowed MODE's team to focus on higher-value work and laid the foundation for improved margin performance and future automation scaling.

MODE Global