Case Study: Kuehne+Nagel boosts air logistics capacity with HappyRobot AI agents

Kuehne+Nagel handles 78% of calls end-to-end with HappyRobot

HappyRobot partnered with Kuehne+Nagel, a leading global logistics provider, to help accelerate AI adoption across its operations. The challenge was to manage high-volume, repetitive tasks within its Air Logistics division, such as round-the-clock shipment monitoring and outbound carrier communications, which required significant manual effort from skilled teams.

The solution involved deploying HappyRobot's AI agents, including its Email and Voice AI products, to automate these processes. The results were significant, with the AI handling 78% of connected calls end-to-end, processing over 6,000 emails, and performing more than 10,000 status checks. This automation led to a 47% capacity increase for the team, allowing them to focus on higher-value customer experience work and prompting plans for a broader enterprise rollout.

Kuehne+Nagel